These Terms apply to your use of the Velune website, including browsing products, creating an account, placing orders, and accessing related services.

When completing a purchase, you agree to the contractual terms made available to you, including our applicable:

• Shipping Policy.
• Refund and Return Policy.
• Product-specific conditions.
• Promotional terms, where applicable.
• Commercial Warranty terms, where relevant.

Our Privacy Policy explains how personal information is processed and should be read alongside these Terms.

Additional conditions may apply to particular products, promotions, or services where they are clearly communicated before purchase.

If you do not agree with the applicable conditions, please do not complete a purchase.

No provision of these Terms limits your mandatory statutory protections.

To place an order through our Site, you must be at least 18 years old, or otherwise have the legal capacity required to enter into a binding purchase agreement under applicable law.

If you are below the applicable age of legal majority, purchases must be made by a parent or legal guardian where required.

By submitting an order, you confirm that:

• You are legally entitled to make the purchase.
• The information you provide is accurate and complete.
• You are authorised to use your selected payment method.
• Your purchase and intended use of the products comply with applicable law.

You must not use the Site or its services for unlawful or fraudulent purposes.

You may be able to create a customer account to manage your purchases, view order information, and access available services.

When using an account, you agree to:

• Provide accurate and current information.
• Keep your account information reasonably up to date.
• Protect your login credentials and authentication details.
• Avoid sharing access with unauthorised third parties.
• Notify us if you suspect unauthorised account activity.

If you believe your account has been compromised, contact support@velunecompany.com promptly.

We may temporarily restrict or suspend account access where reasonably necessary to protect customers, prevent fraudulent activity, comply with legal obligations, or address a material breach of these Terms.

Any such action will be proportionate to the circumstances and will not remove statutory rights relating to purchases already made.

Velune offers handbags, travel bags, accessories, and other products displayed on our online store.

Some products may be sourced, prepared, or dispatched through external suppliers and international fulfilment partners.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, materials, and specifications accurately represent the items offered for sale.

However:

• Colours may appear slightly different depending on screen settings and lighting conditions.
• Measurements may include reasonable manufacturing tolerances.
• Natural materials, including genuine leather, may display individual variations in texture, grain, or appearance.
• Minor variations that are consistent with the product description may occur.

These statements do not permit material differences from advertised characteristics or restrict your rights where goods are defective, misdescribed, or otherwise non-conforming.

Prices and Currency

Our store operates primarily in euros (EUR).

Prices may be displayed in another currency where supported by the shopping experience or checkout.

The applicable transaction currency and total amount payable will be shown before your order is confirmed.

Product prices, mandatory taxes, delivery charges, and any additional costs will be included or disclosed as required by applicable law.

Price Changes

We may modify product prices and offers for future purchases.

However, changes made after an order has been accepted will not alter the agreed purchase price unless permitted by law and expressly agreed where required.

Product Availability

Products are subject to availability.

We may discontinue products, restrict purchase quantities, or modify our catalogue.

If an item becomes unavailable after an order is placed, we will inform you and arrange an appropriate alternative or refund, subject to your rights and applicable law.

Pricing and Product Errors

Although we aim to provide accurate information, occasional technical or administrative errors may occur.

If we discover a significant pricing, availability, or product-description error affecting your order, we will contact you to explain the issue.

Any correction or cancellation will be handled in accordance with applicable contract and consumer protection law.

If an order is lawfully cancelled after payment has been collected, the applicable amount will be refunded.

When you submit an order, you are requesting to purchase the products selected at checkout.

After placing an order, you will generally receive an order confirmation email acknowledging its receipt.

An order is accepted when we expressly confirm acceptance or dispatch the order, whichever occurs first, unless applicable law or the contractual information provided at checkout establishes an earlier point of contract formation.

We reserve the right to decline an order before acceptance for legitimate reasons, including:

• Product unavailability.
• Payment authorisation failure.
• Suspected fraudulent or unauthorised transactions.
• Material errors affecting the order.
• Shipping restrictions preventing fulfilment.
• Other circumstances where refusal is legally justified.

We will not cancel an accepted order arbitrarily or disregard statutory consumer rights.

If payment has already been collected for an order that is lawfully cancelled, we will arrange the appropriate reimbursement.

Order Changes

If you need to change your order, please contact support@velunecompany.com as soon as possible.

We will make reasonable efforts to accommodate modifications before dispatch.

Changes may no longer be possible once an order has entered the shipping process.

Consumer Cancellation Rights

Order processing or dispatch does not remove your statutory right to withdraw from an eligible distance purchase.

Please review our Refund and Return Policy for full details.

Payment is generally required when an order is placed, unless an alternative payment arrangement is expressly offered at checkout.

We accept the payment methods displayed during checkout.

Payments are processed through the payment providers available on our Site.

By completing a purchase, you confirm that you are authorised to use the selected payment method.

You agree to provide accurate billing information where required to process your transaction.

Currency Conversion

If your bank account or payment method operates in a currency different from the transaction currency, your payment provider may apply exchange rates or conversion fees.

Such charges are determined by the relevant financial institution, subject to applicable disclosure and consumer protection requirements.

Taxes and Import Charges

Where required by law, applicable VAT, taxes, and mandatory charges will be included or disclosed before purchase.

International orders may be subject to customs procedures or destination-specific import charges.

If additional import duties or taxes are payable by the customer, this responsibility will be disclosed where required and handled in accordance with applicable law.

For further information, please review our Shipping Policy.

Velune may occasionally offer promotions, seasonal sales, complimentary products, discount codes, or other special offers.

Promotions may be subject to additional conditions disclosed at the time of the offer.

These may include:

• Promotional start and end dates.
• Product or collection eligibility.
• Minimum purchase requirements.
• Discount code usage limits.
• Conditions for combining promotions.
• Availability of complimentary items.
• Applicable stock limitations.

Unless expressly stated otherwise, promotional codes may not be combined with other discounts or applied retrospectively.

Price Reductions

Any advertised price reduction, reference price, or percentage discount will be presented in accordance with applicable pricing and consumer protection legislation.

Where European rules require a prior reference price, the relevant previous price will be determined according to those requirements.

Complimentary Products

Certain eligible purchases may include a complimentary accessory, such as a Velune Wallet, when expressly advertised as part of the offer.

The inclusion, availability, and conditions of complimentary items will be communicated as part of the relevant promotion.

Where a complete promotional order is returned, associated complimentary items may also need to be returned, subject to the disclosed offer conditions and applicable consumer law.

Promotional Availability

Promotions described as limited-time, final-stock, or clearance offers will be based on the actual terms and availability of the relevant offer.

We may modify or discontinue future promotions, provided that doing so does not improperly affect existing accepted orders or acquired consumer rights.

We may refuse fraudulent or abusive use of promotional offers where legally justified.

Order Processing

Our standard order processing time is up to 2 business days.

This processing period is separate from shipping transit time.

Delivery Estimates

Our general delivery estimates after dispatch are:

• Free Standard Tracked Shipping: 5–7 business days.
• Priority Express Delivery: 3–5 business days, where available.

Free standard delivery is offered without a minimum order value for destinations where this option is available.

Actual shipping options, applicable charges, and delivery estimates are displayed during checkout.

Delivery times are estimates unless a specific delivery commitment is agreed.

Nothing in these Terms limits statutory rights relating to delayed or undelivered goods.

Responsibility During Shipping

Velune remains responsible for the goods during transportation until they come into the physical possession of the customer or a designated recipient, subject to applicable legal exceptions.

Merely making a parcel available for collection does not, by itself, remove statutory protections relating to delivery.

Returns

Velune offers a 30-day voluntary return period for eligible products, beginning on the date of delivery.

Consumers in the European Union, European Economic Area, and United Kingdom may also benefit from statutory withdrawal rights, generally including a 14-day period for qualifying online purchases.

Where applicable, statutory withdrawal rights may also be exercised through an online withdrawal function made available on our Site, as required by law.

Refunds

Approved voluntary refunds are generally processed within 5–10 business days after receipt and inspection of the returned goods.

Statutory refunds will be processed within the applicable legal deadlines.

One-Year Commercial Warranty

Eligible Velune handbags include a 1-Year Commercial Warranty against covered manufacturing or material defects under normal intended use.

This warranty begins on the delivery date and is provided in addition to applicable statutory rights.

Consumers in the European Union generally benefit from a minimum two-year legal guarantee for non-conforming goods, while customers in the United Kingdom retain the protections available under applicable consumer legislation.

Full details are available in our:

• Shipping Policy.
• Refund and Return Policy.
• 1-Year Warranty Policy.

The text, graphics, designs, trademarks, logos, product descriptions, photographs, videos, software elements, and other materials displayed on our Site may be protected by copyright, trademark, and other intellectual property laws.

Such content belongs to VeluneCompany, SICLOPAY LTD, or the relevant third-party owners and licensors.

Where we hold the necessary rights, we grant visitors a limited, non-exclusive, non-transferable permission to access and use our Site for lawful personal shopping purposes.

Except where permitted by law or with the appropriate rights holder's consent, you may not:

• Reproduce or distribute protected website materials.
• Republish protected photographs or videos.
• Use our trademarks or branding in a misleading manner.
• Commercially exploit protected website content without authorisation.
• Misrepresent ownership of our intellectual property.

Any third-party trademarks or materials remain the property of their respective rights holders.

Nothing in these Terms transfers ownership of intellectual property to website visitors.

You agree not to use the Site or its services in a manner that violates applicable law or infringes the legitimate rights of Velune or third parties.

Prohibited conduct includes:

• Providing deliberately false or fraudulent purchase information.
• Attempting unauthorised access to customer accounts or administrative systems.
• Interfering with website security or normal operation.
• Introducing malicious software, viruses, or harmful code.
• Using automated systems to access or extract protected information unlawfully.
• Attempting fraudulent payments or unauthorised transactions.
• Harassing or threatening other individuals through our services.
• Infringing intellectual property or privacy rights.
• Using the Site for other unlawful activities.

We may investigate suspected violations and take proportionate action where necessary to protect the Site, customers, or our business.

Such action may include restricting access, suspending an account, or reporting unlawful conduct to the appropriate authorities.

Nothing in this section prevents lawful activity, the exercise of consumer rights, or conduct protected by applicable law.

Our Site may contain links to third-party websites, payment services, delivery providers, social platforms, or other external services.

These third parties may operate under their own terms and privacy policies.

We encourage customers to review the relevant conditions before using an external service.

Velune does not control independent third-party websites and is not responsible for their unrelated content or activities.

However, the use of third-party suppliers, payment processors, or fulfilment providers does not remove any legal responsibility that Velune owes to customers under applicable consumer protection law.

Customers may submit product reviews, photographs, feedback, suggestions, or other content through features made available on our Site.

By submitting content, you confirm that you have the necessary rights to provide it and that it does not unlawfully infringe the rights of others.

You retain ownership of any intellectual property rights you hold in your original submissions.

By voluntarily posting a product review or other content intended for publication, you grant Velune a non-exclusive, royalty-free licence to host, reproduce, and display that content for the purposes reasonably associated with the feature through which it was submitted, subject to applicable law.

Any additional use of identifiable photographs, personal testimonials, or customer-generated content for advertising will be subject to applicable privacy, publicity, and consent requirements.

We may moderate, remove, or decline content that is fraudulent, unlawful, abusive, or otherwise violates legitimate published moderation standards.

Customer reviews must not be manipulated or presented in a misleading manner.

Personal information included in submissions will be handled in accordance with our Privacy Policy.

We make reasonable efforts to maintain the Site and provide accurate product and service information.

However, temporary interruptions may occur due to maintenance, technical failures, external services, or circumstances outside our reasonable control.

We cannot guarantee uninterrupted access to every website feature at all times.

Product Quality and Legal Guarantees

Products sold by Velune must meet the requirements of applicable consumer protection legislation, including relevant obligations concerning product description, quality, safety, and conformity.

Nothing in these Terms excludes or reduces:

• Statutory guarantees.
• Consumer rights concerning defective goods.
• Contractual remedies required by law.
• Our expressly offered commercial warranty obligations.

Our additional commercial warranty applies under its published terms and operates alongside any mandatory legal protections.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or breaches of mandatory consumer protection obligations.

Velune remains responsible for losses and remedies for which it is legally liable under applicable law.

Where permitted by law, we will not be responsible for losses that are not a reasonably foreseeable consequence of our breach or that arise solely from circumstances outside our responsibility.

For purchases made as a consumer, limitations relating to business losses will apply only to the extent permitted by applicable law.

No provision of this section limits your right to a lawful refund, replacement, repair, price reduction, or other mandatory statutory remedy.

You are responsible for your own unlawful conduct when using the Site.

Where permitted by applicable law, a user may be required to compensate Velune for proven, reasonable, direct losses resulting from intentional unlawful misuse of the Site or a material breach of these Terms.

Any such responsibility will be assessed in accordance with applicable law and the circumstances of the conduct.

This section does not impose an automatic obligation to defend Velune against third-party claims, nor does it require consumers to waive legal rights or accept liability for losses they did not cause.

We may suspend, restrict, or terminate access to customer accounts where reasonably necessary to:

• Prevent fraudulent or unlawful activity.
• Protect website and payment security.
• Address a material violation of these Terms.
• Comply with legal or regulatory requirements.
• Protect customers from unauthorised account use.

Where appropriate and reasonably practicable, we may provide notice of significant account restrictions.

You may stop using the Site at any time.

If you wish to request account closure, contact support@velunecompany.com.

Account closure and personal data deletion requests will be handled in accordance with our Privacy Policy and applicable law.

Termination of website access does not remove rights and obligations arising from accepted orders, valid warranty claims, outstanding refunds, or other matters that legally survive termination.

Certain events outside our reasonable control may temporarily affect our ability to perform particular obligations.

These may include:

• Natural disasters or severe weather.
• Fires, floods, or other extraordinary events.
• Significant disruptions to transportation networks.
• Government restrictions or emergency measures.
• Widespread telecommunications or infrastructure failures.
• International shipping interruptions.
• Other exceptional circumstances that could not reasonably be prevented.

Where such an event affects an order, we will make reasonable efforts to reduce the disruption, communicate relevant information, and resume performance.

Any relief from contractual obligations will apply only where permitted by law.

Events beyond our control do not automatically remove statutory delivery, cancellation, or refund rights.

VeluneCompany is operated by SICLOPAY LTD, based in Cyprus.

These Terms are generally governed by the laws of the Republic of Cyprus, subject to mandatory consumer protection rules and applicable conflict-of-law provisions.

Where Velune directs its commercial activities to consumers in other countries, any mandatory protections that apply to those consumers under relevant law remain unaffected.

Resolving Concerns

If you experience an issue with an order, payment, product, delivery, or service, we encourage you to contact our customer care team first.

Email: support@velunecompany.com

We will make reasonable efforts to review your enquiry and provide an appropriate resolution.

Legal Proceedings

Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable law.

In particular, consumers may retain the right to bring proceedings in their country of residence where the relevant legal conditions are met.

These Terms do not impose mandatory private arbitration or require consumers to waive statutory dispute-resolution rights.

Where applicable, customers may also have access to consumer protection authorities or alternative dispute-resolution mechanisms.

When you place an order or contact us electronically, we may communicate with you by email or through available website account features.

These communications may include:

• Order confirmations.
• Payment information.
• Shipping confirmations.
• Tracking updates.
• Returns and refund information.
• Warranty correspondence.
• Important operational or legal notices.

Electronic communications may satisfy applicable written-notice requirements where permitted by law.

Marketing communications are handled separately and remain subject to applicable consent, unsubscribe, and privacy requirements.

Please keep your contact information accurate to help ensure that important order-related messages reach you.

Official customer enquiries and notices may be directed to support@velunecompany.com.

Velune may transfer certain contractual rights or obligations in connection with legitimate business activities, including a merger, acquisition, restructuring, or sale of business assets.

Any transfer will be carried out in accordance with applicable law and will not improperly reduce consumer rights or guarantees.

Where notice or consent is legally required, the relevant requirements will be respected.

Customers may not transfer account access or contractual obligations in a manner that violates applicable law or the rights of other parties.

Nothing in this section prevents any transfer of consumer rights that is legally permitted.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be treated in accordance with applicable law.

Where legally appropriate, the remaining valid provisions will continue to apply.

The invalidity of an individual provision does not automatically invalidate the entire agreement unless required by law or by the nature of the contractual relationship.

These Terms, together with the applicable product information, purchase conditions, and policies incorporated into the sales contract, set out the contractual conditions governing purchases through our Site.

Relevant documents include:

• Shipping Policy.
• Refund and Return Policy.
• Applicable 1-Year Commercial Warranty.
• Product-specific terms.
• Promotional conditions disclosed before purchase.

Our Privacy Policy separately explains our personal data processing practices.

Where a product-specific condition conflicts with a general provision, the more specific condition will apply to the extent that it is lawful and was properly communicated.

Nothing in these Terms overrides representations, guarantees, statutory rights, or other legally binding commitments that cannot lawfully be excluded.

Failure to enforce a particular provision on one occasion does not automatically waive a right to enforce it on another occasion, subject to applicable law.

We may revise these Terms to reflect changes in our products, services, operational arrangements, or legal requirements.

When updates are made, we will revise the Last updated date and publish the new version on velunecompany.com.

Updated Terms will generally apply to future use of the Site and purchases made after the relevant update takes effect.

Changes will not retroactively alter existing purchase agreements or remove rights already acquired by customers without a valid legal basis.

Where required by law, material changes will be communicated or presented for acceptance through an appropriate method.

We encourage customers to review these Terms periodically.

VELUNE · CUSTOMER CARE

Here when you need us.

If you have questions about these Terms, your order, our products, or any aspect of your shopping experience, our customer care team is available to assist you.

Store: VeluneCompany

Operating Company: SICLOPAY LTD

Business Address:

Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos, Cyprus

Customer Support Email: support@velunecompany.com

Privacy and Data Protection Contact: support@velunecompany.com

Official Website: velunecompany.com

Email is our official customer-support channel.

Please include your order number when contacting us about an existing purchase so that our team can assist you efficiently.

We aim to respond to customer enquiries as promptly as possible and provide clear, fair, and professional assistance.

Thank you for choosing Velune.