The terms behind your Velune experience.

The rules that govern use of our store, orders and services, written to remain clear without losing the protections that matter.

Last updated: September 10, 2026

These Terms of Service govern your use of velunecompany.com and purchases made from VeluneCompany. By accessing the Site or placing an order, you agree to these Terms together with the policies referenced below. Mandatory consumer rights that apply to you are not excluded or reduced by these Terms.

1. About VeluneCompany

VeluneCompany is an online footwear store offering a curated selection of sandals, clogs and related products. VeluneCompany is operated by SICLOPAY LTD. Our business address is Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus.

Our store is powered by Shopify, which provides the ecommerce platform used to present products and process store activity.

2. Eligibility & Acceptable Use

By using the Site, you represent that you are legally capable of entering into a purchase agreement in your jurisdiction, or that you use the Site with any consent required by law. You may not use the Site, our products or services for unlawful, fraudulent or unauthorised purposes, introduce malicious code, interfere with security, or violate the rights of VeluneCompany or any third party.

3. General Conditions

We may refuse, restrict or discontinue access to the Site where reasonably necessary for security, fraud prevention, legal compliance or misuse of our services. You may not reproduce, resell, exploit or commercially use protected parts of the Site without our prior written permission, except where permitted by law.

4. Product Information & Availability

We aim to present product descriptions, materials, sizing information, photographs and colours as accurately as reasonably possible. Colour and appearance can vary depending on screen settings, lighting and production characteristics. Natural or textured materials may also show normal variations.

Products may be available only online, may have limited quantities and may be discontinued without notice. We may update product information where necessary. Any return or refund remains subject to our Refund Policy and applicable law.

5. Prices, Taxes & Payment

Store prices are displayed in the currency shown at checkout and may change before an order is placed. Applicable taxes, duties, delivery charges or other amounts, if any, will be presented or determined according to the checkout and destination rules that apply to your order.

Payments are processed through approved third-party payment providers. You agree to provide current, complete and accurate payment and billing information.

6. Orders, Billing & Cancellation

An order is subject to acceptance and availability. We may decline or cancel an order where reasonably necessary, including for suspected fraud, payment issues, stock errors, obvious pricing errors, misuse of promotions or legal restrictions. Where an accepted payment is cancelled by us, the corresponding amount will be refunded as required.

You are responsible for providing accurate contact, billing and delivery information and for informing us promptly of any error. We cannot guarantee that an order can be changed after processing or dispatch has begun.

7. Shipping & Delivery

Delivery estimates, tracking and shipping conditions are described in our Shipping Policy. Delivery dates are estimates and may be affected by carrier operations, customs, weather, local events and other circumstances outside our reasonable control.

8. Returns, Exchanges & Refunds

Returns and refunds are governed by our Refund Policy. Our voluntary return arrangements are additional to any mandatory cancellation, conformity, warranty or consumer rights that apply under applicable law.

9. Optional & Third-Party Tools

The Site may provide access to third-party tools, payment methods, tracking services or integrations that we do not own or control. Those services may be subject to separate terms and privacy notices. Use them only after reviewing the terms that apply to the relevant provider.

10. Third-Party Links

Links to external websites are provided for convenience. We do not control third-party websites and are not responsible for their content, availability, privacy practices or separate transactions. Please review their terms before using them.

11. Reviews, Feedback & Submissions

If you send feedback, product reviews, suggestions or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, infringing or malicious. Where you submit content for publication, you grant us the permission reasonably necessary to host, reproduce, format and display that content in connection with the store, subject to applicable law and our Privacy Policy.

We may moderate or remove content where reasonably necessary, including content that violates law, third-party rights or these Terms.

12. Intellectual Property

Unless stated otherwise, the Site’s branding, text, graphics, design elements, photographs, code and other original content are owned by or licensed to VeluneCompany and are protected by applicable intellectual-property laws. No ownership rights are transferred to you through use of the Site.

13. Personal Information

Our collection and use of personal information is described in our Privacy Policy.

14. Errors, Inaccuracies & Omissions

Occasionally the Site may contain typographical errors, incomplete information or technical inaccuracies relating to products, availability, prices, promotions or delivery. We may correct such information and, where necessary and legally permitted, contact you about an affected order.

15. Prohibited Uses

You must not use the Site to break the law, infringe intellectual-property or privacy rights, harass or discriminate against others, submit false information, upload malware, collect data unlawfully, send spam, scrape the Site in a manner that harms the service, circumvent security measures or interfere with the operation of the store.

16. Service Availability, Warranties & Liability

We work to keep the Site accurate, secure and available, but online services may occasionally be interrupted or contain errors. Nothing in these Terms excludes any warranty, remedy or liability that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, VeluneCompany and SICLOPAY LTD are not liable for indirect or consequential losses that were not reasonably foreseeable from a breach. Any limitations in these Terms apply only where and to the extent permitted by law and do not affect mandatory consumer protections.

17. Indemnity

To the extent permitted by law, you are responsible for losses or claims caused by your unlawful misuse of the Site, your infringement of another person’s rights, or your material breach of these Terms. This provision does not impose liability where prohibited by consumer law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect.

19. Termination

You may stop using the Site at any time. We may suspend or terminate access where reasonably necessary because of a serious breach, unlawful conduct, fraud, security risk or legal requirement. Rights and obligations that by their nature should survive termination will continue to apply.

20. Entire Agreement

These Terms, together with policies and notices referenced on the Site, form the agreement governing your use of the store and supersede earlier versions relating to the same subject matter, except where another written agreement expressly applies.

21. Governing Law & Consumer Rights

These Terms are governed by the laws applicable to SICLOPAY LTD in Cyprus, without depriving consumers of mandatory protections available under the law of their country of residence where those protections apply. If you are an EU consumer, nothing in these Terms limits rights granted by mandatory EU or national consumer law.

22. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations. The current version will be published on this page. Changes apply prospectively unless applicable law requires otherwise.