Your information, explained simply.

How VeluneCompany collects, uses and protects personal information when you browse, order or contact us.

Last updated: September 10, 2026

This Privacy Policy explains how VeluneCompany collects, uses, stores and shares personal information when you visit velunecompany.com, place an order, contact us or otherwise use our services.

Who We Are

VeluneCompany is operated by SICLOPAY LTD. Our business address is Spyrou Kyprianou Avenue 14, Office 1, 3070 Lemesos, Cyprus.

For privacy-related questions or requests, contact support@velunecompany.com.

Information We Collect

The information we collect depends on how you interact with us and may include:

Contact details: name, email address, telephone number and billing or delivery address.
Order and transaction information: products ordered, order history, payment confirmation, delivery details, returns and refunds.
Account information: login or account details if you create or use a customer account.
Shopping activity: products viewed, cart activity and other interactions with the store.
Customer support information: messages, photographs or other information you choose to send us.
Device and usage information: browser, device, IP address, network information, pages viewed and interactions with our website.

Payment card data is handled by approved payment providers and is not stored by VeluneCompany as full card details.

How We Collect Information

We collect information directly from you when you place an order, create an account, subscribe to communications or contact us. We also collect certain information automatically through cookies, pixels and similar technologies.

We may receive information from service providers that help us operate the store, including Shopify, payment processors, fulfilment and delivery partners, analytics providers, customer-support tools and advertising partners where permitted by law.

How We Use Personal Information

To process payments, fulfil and deliver orders, and provide order and tracking communications.
To manage returns, refunds, exchanges and customer-support requests.
To create and administer customer accounts and maintain transaction records.
To protect the store, customers and our systems against fraud, abuse and security threats.
To operate, analyse, troubleshoot and improve our website, services and customer experience.
To send marketing or promotional communications where you have consented or where otherwise permitted by applicable law.
To comply with legal, tax, accounting and regulatory obligations and to establish, exercise or defend legal claims.

Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information on one or more legal bases, including performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and consent where consent is required. You may withdraw consent at any time where processing is based on consent.

Cookies & Similar Technologies

We use cookies and similar technologies to operate the store, remember preferences, understand website performance, prevent fraud and, where permitted, support personalised marketing. Some cookies are necessary for the website and checkout to function.

You can control cookies through your browser settings and any consent controls made available on the Site. Blocking certain cookies may affect website functionality. Shopify also uses cookies to provide its ecommerce services.

How We Share Personal Information

We may share personal information only as reasonably necessary with:

Shopify and other technology providers that host or support our store.
Payment processors and fraud-prevention providers.
Fulfilment, logistics and delivery providers.
Customer-service, analytics, cloud and professional service providers.
Advertising and marketing partners where permitted by law and subject to applicable consent requirements.
Authorities, courts or other parties where disclosure is required by law, necessary to protect rights and safety, or connected with a legitimate business transaction such as a restructuring or acquisition.

Service providers are expected to process information in accordance with their contractual and legal obligations.

International Transfers

Because our ecommerce and service providers may operate internationally, personal information may be processed outside the country where you live. Where European data-protection law requires safeguards for transfers outside the European Economic Area, we rely on recognised transfer mechanisms such as adequacy decisions, Standard Contractual Clauses or other lawful safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements and meeting legal obligations. Retention periods vary depending on the type of information and the reason it is processed.

Security

We use reasonable administrative, technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correction, deletion, portability, restriction of processing, objection to certain processing, and withdrawal of consent. You may also have the right to complain to your local data-protection authority.

To exercise a privacy right, email support@velunecompany.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a right provided by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Even if you opt out of marketing, we may still send non-promotional communications required to manage your orders, account, returns or other transactions.

User-Generated Content

If you choose to post a product review or other content in a public area of the Site, that content may be visible to other users. Please do not include information you do not want to make public.

Children

Our services are not directed to children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law. A parent or guardian who believes a child has provided personal information may contact us to request review or deletion where applicable.

Third-Party Websites

Our Site may contain links to third-party websites. Their privacy and security practices are governed by their own notices, and we are not responsible for websites that we do not control.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices or legal obligations. The latest version will be posted on this page with an updated date.