Returns, made clear.

A straightforward return framework designed to make the process easy to understand before and after your order arrives.

Last updated: September 10, 2026

We want every Velune order to feel considered from the first step. In addition to any mandatory consumer rights that apply to you, VeluneCompany offers a voluntary 60-day return window from the date you receive your order, subject to the conditions below.

60-Day Return Window

To request a return under our voluntary policy, contact us within 60 days of delivery. To be eligible, the item should be:

In the same condition in which you received it.
Unworn, unused and free from signs of wear.
Returned with its original tags, accessories and packaging.
Accompanied by your receipt, order number or other proof of purchase.

We may ask for three clear photographs showing the item and its condition before authorizing the return.

How to Start a Return

Email support@velunecompany.com with your order number, the item you would like to return, the reason for the request and the requested photographs when applicable. Please wait for our return instructions before sending the item. Returns sent without prior authorization may not be accepted or may take longer to process.

Size Selection & Exchanges

If the size selected at checkout was incorrect, this is not considered a product defect. However, an eligible item may still be returned under our voluntary 60-day policy. Where you would like another size or style, the fastest option is usually to return the original item and place a new order once your return has been approved.

We do not process direct exchanges between different product categories, such as exchanging clogs for sandals. Any exchange remains subject to product availability.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible so we can review the issue and arrange an appropriate solution.

For visible damage to the parcel or packaging, we recommend contacting us within 24 hours of delivery and keeping the original packaging while the claim is reviewed. Photographs of the item and packaging may be required. This recommended reporting window does not limit any rights you may have under applicable law.

Socks & Hygiene-Sensitive Items

For hygiene reasons, socks or other sealed hygiene-sensitive goods are not eligible for a voluntary return once their protective packaging or hygiene seal has been opened, or once they have been worn or used. If such an item is faulty or incorrect when delivered, please contact us before use so we can review the claim. Nothing in this section limits mandatory consumer rights.

Other Non-Returnable Items

Where applicable, the following may be excluded from voluntary returns: personalized or made-to-order goods, perishable goods, opened personal-care or hygiene goods, and hazardous or flammable materials. If you are unsure whether an item is eligible, contact us before returning it.

One Resolution per Order

For voluntary returns, we generally provide one return resolution per order: either an approved refund or an approved exchange. If you choose and accept an exchange, a later voluntary refund request for the replacement may not be available. This does not restrict any rights that cannot legally be excluded.

EU Customers — 14-Day Right of Withdrawal

If your order is delivered within the European Union, you may have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason, subject to the conditions and exceptions set out by applicable consumer law. Our voluntary 60-day return policy is additional to, and does not replace or reduce, those statutory rights.

To exercise a statutory withdrawal right, contact us at support@velunecompany.com within the applicable period.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the customer’s responsibility. If a return is caused by an error on our side, we will provide appropriate instructions.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method, normally within 10 business days after approval.

Your bank, card issuer or payment provider may need additional time to make the funds available. Any original paid shipping charge is non-refundable after delivery unless applicable law requires otherwise. If more than 15 business days have passed since your refund was approved and you have not received it, contact us.