Check your email
Once your order is dispatched, we send your tracking information to the email address used at checkout.
Track your order
DELIVERY & TRACKING
Follow your Velune journey.
Your order is on its way. Use the tracking number from your dispatch email to follow your parcel from dispatch to delivery.
TRACK YOUR ORDER
Where is my order?
Enter the tracking number found in your dispatch confirmation email.
Tracking updates may take some time to appear after dispatch. Results open in a new tab.
HOW IT WORKS
Three simple steps
Enter your number
Copy the tracking number from your dispatch email and enter it in the tracking field above.
Follow the journey
View the latest carrier updates and follow your parcel as it moves toward its destination.
DELIVERY ESTIMATES
When should it arrive?
European Union
3–7 business days
International
7–21 business days
GOOD TO KNOW
Frequently asked questions
I received my tracking number, but there are no updates yet.
Tracking information may take some time to appear after your parcel is handed to the carrier. Please allow additional time for the first tracking event to be registered.
My tracking has not changed for several days.
Parcels can occasionally remain between tracking events while travelling between carrier facilities, during customs processing or during periods of high delivery volume.
Where can I find my tracking number?
Your tracking number is included in the dispatch email sent when your Velune order leaves for delivery. Please also check your spam or promotions folder if you cannot find the message.
My order appears delayed. What should I do?
If your shipment is outside the expected delivery window or the tracking information indicates an issue, contact our customer care team with your order number and tracking number so we can review the shipment.
CUSTOMER CARE
Still need help?
If you have questions about your shipment, delivery status or tracking information, our customer care team is here to help.