The website velunecompany.com is operated by SICLOPAY LTD, trading as VeluneCompany.

SICLOPAY LTD is the legal entity responsible for operating the online store and managing the commercial activities associated with the Velune brand.

Our store offers handbags, travel bags, accessories, and other products available through our website.

Orders may be processed and fulfilled through authorised suppliers, fulfilment centres, and shipping partners, depending on the product and destination.

Our store operates primarily in euros (EUR). Any applicable currency conversion, tax information, and additional charges will be presented in accordance with applicable law.

The business information provided for the operator of this website is:

Trading Name: VeluneCompany

Legal Entity: SICLOPAY LTD

Business Address:

Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos, Cyprus

Country of Registration: Republic of Cyprus

Website: velunecompany.com

This address is provided for business identification and correspondence purposes.

It is not necessarily a customer returns or parcel-processing facility.

Customers wishing to return products should follow the instructions in our Refund and Return Policy to obtain the appropriate return destination.

For questions regarding our website, products, purchases, legal information, or customer service, please contact us through our official communication channel.

Website: velunecompany.com

Customer Support Email: support@velunecompany.com

Legal Enquiries: support@velunecompany.com

Privacy and Data Protection: support@velunecompany.com

Email is our official customer-support channel.

We aim to respond to enquiries as promptly as reasonably possible during normal business operations.

For questions concerning an existing purchase, please include your order number to help us identify your order and provide efficient assistance.

SICLOPAY LTD is identified as the legal entity operating VeluneCompany in the Republic of Cyprus.

The following registration details must be confirmed against the company's official records before publication:

Legal Company Name: SICLOPAY LTD

Company Register: Cyprus Registrar of Companies

Company Registration Number: [INSERT VERIFIED COMPANY REGISTRATION NUMBER]

VAT Identification Number: [INSERT VERIFIED VAT NUMBER, IF APPLICABLE]

Country of Registration: Republic of Cyprus

Company registration and applicable VAT identification details will be made available on this website in accordance with relevant legal disclosure requirements.

For enquiries regarding company information, contact support@velunecompany.com.

SICLOPAY LTD, operating as VeluneCompany, is responsible for the content it publishes on this website in accordance with applicable law.

This includes the preparation and management of product information, commercial descriptions, legal notices, and other content published under our control.

Where applicable legislation requires the identification of an individual responsible for specific editorial or media content, the required information will be provided.

Questions regarding the accuracy, ownership, or legality of content displayed on this website may be directed to:

support@velunecompany.com

We will review relevant enquiries and take appropriate action where necessary.

Velune is committed to handling personal information responsibly and in accordance with applicable data protection legislation.

Where relevant, this includes the European Union General Data Protection Regulation (GDPR) and other applicable privacy laws.

We may process personal information when customers:

• Visit or interact with our website.
• Place orders or complete payments.
• Request shipping and tracking information.
• Contact customer support.
• Submit returns, refunds, or warranty claims.
• Subscribe to marketing communications.
• Interact with website analytics or advertising technologies, subject to applicable privacy requirements.

Further information about the categories of personal data collected, processing purposes, lawful bases, service providers, international transfers, retention periods, and individual rights is available in our Privacy Policy.

For privacy-related questions or requests, contact:

support@velunecompany.com

The operation of this website is generally subject to the applicable laws of the Republic of Cyprus and relevant European Union legislation.

Contractual relationships and consumer transactions may also be subject to mandatory legal protections in the customer's country of habitual residence.

Nothing in this Legal Notice excludes, restricts, or overrides consumer rights that cannot lawfully be limited.

Any governing-law or jurisdiction provisions relating to purchases are further addressed in our Terms of Service.

Where mandatory consumer protection legislation provides additional rights, those protections will remain applicable.

At Velune, we aim to resolve customer concerns fairly, professionally, and efficiently.

If you experience an issue involving an order, delivery, payment, product, return, refund, or warranty claim, we encourage you to contact our customer care team.

Customer Support: support@velunecompany.com

When contacting us about an existing order, please include:

• Your order number.
• A brief explanation of the issue.
• Relevant photographs or supporting information, where appropriate.

We will review your enquiry and work toward a reasonable resolution in accordance with our policies and applicable consumer protection laws.

Contacting us directly does not remove or restrict your right to seek assistance from a competent consumer protection authority, alternative dispute resolution body, or court where legally available.

Alternative Dispute Resolution (ADR) mechanisms may be available to consumers seeking to resolve qualifying disputes without formal court proceedings.

Participation in an ADR procedure will depend on the applicable legislation, the nature of the dispute, and any relevant binding commitments.

Where participation is legally required, Velune will comply with the applicable obligations.

Where relevant law requires disclosure of a competent ADR body or additional dispute-resolution information, those details will be provided.

Consumers may also consult the European Commission's consumer dispute-resolution resources for information about available mechanisms and competent bodies.

We encourage customers to contact us directly at support@velunecompany.com so that we can attempt to address their concerns promptly and fairly.

Nothing in this section limits the right to pursue a legal remedy or access dispute-resolution mechanisms available under applicable law.

We make reasonable efforts to ensure that information published on our website is accurate, clear, and maintained appropriately.

However, website content may occasionally contain technical inaccuracies, typographical errors, or information requiring updates.

Product availability, promotional offers, and certain website features may change over time.

We aim to correct material errors once they are identified.

Information concerning product characteristics, pricing, availability, and delivery will be communicated in accordance with applicable consumer protection laws.

SICLOPAY LTD remains responsible for content under its control to the extent required by law.

Nothing in this section excludes or limits liability for misleading commercial information, defective goods, breaches of contract, or other matters where responsibility cannot lawfully be excluded.

Our website may contain links to external websites, platforms, or online services operated by independent third parties.

These links may include payment providers, shipping carriers, social media platforms, or other external resources.

We do not control the content, availability, security, or privacy practices of independent third-party websites.

The operators of those services are generally responsible for their own content and practices.

We encourage customers to review the applicable terms and privacy notices before interacting with external services.

If we become aware that a link published on our website directs visitors to unlawful or otherwise inappropriate content, we will assess the matter and take appropriate action where required.

The inclusion of an external link does not automatically constitute an endorsement of its content or services.

Nothing in this section removes responsibilities that Velune may have under applicable law, including responsibilities relating to services it engages to fulfil customer orders.

The content published on velunecompany.com may be protected by copyright, trademark, design, and other applicable intellectual property laws.

Protected materials may include:

• The Velune brand name and visual identity.
• Logos and graphic elements.
• Website text and product descriptions.
• Original photographs and promotional images.
• Videos and other audiovisual materials.
• Website designs, graphics, and layouts.
• Other original creative works.

These materials belong to SICLOPAY LTD, VeluneCompany, or their respective rights holders and licensors, as applicable.

Unless otherwise permitted by law, the reproduction, distribution, modification, commercial exploitation, or republication of protected content requires authorisation from the relevant rights holder.

Personal, non-commercial use of website content is permitted only to the extent allowed by applicable law and the rights associated with the relevant material.

Where third-party materials are used, the intellectual property rights of their respective owners remain applicable.

If you believe any material published on our website infringes your intellectual property rights, please contact:

support@velunecompany.com

Please provide sufficient information to identify the content and explain your concern.

We will review the request and take appropriate action where required.

We may update this Legal Notice from time to time to reflect changes in our business information, website operations, regulatory requirements, or applicable legislation.

When revisions are made, we will update the Last updated date displayed at the beginning of this document.

The current published version will be available on:

velunecompany.com

Changes to this Legal Notice do not retroactively remove contractual rights or mandatory legal protections already acquired by customers.

We encourage visitors to review this page periodically for current business and legal information.

VELUNE · CUSTOMER CARE

Here when you need us.

For questions about this Legal Notice, the identity of the website operator, company information, legal matters, or general customer enquiries, please contact:

Trading Name: VeluneCompany

Legal Entity: SICLOPAY LTD

Business Address:

Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos, Cyprus

Official Website: velunecompany.com

Customer Support and Legal Enquiries:

support@velunecompany.com

Email is our official customer-support channel.

We aim to respond to enquiries promptly and provide clear, accurate, and helpful information.

Thank you for choosing Velune.