From Velune to your door.

Clear delivery estimates, tracked shipping and practical information for following your order wherever it is headed.

Last updated: September 10, 2026

Every Velune order includes free tracked shipping. We keep delivery information clear from dispatch to arrival so you can follow your order with confidence.

Delivery Estimates

European Union
3–7 business days

International
7–21 business days

Delivery times are estimates and begin after dispatch. They may vary depending on destination, carrier operations, customs procedures, public holidays, weather, seasonal demand or other circumstances outside our reasonable control.

Free Tracked Shipping

Standard tracked shipping is included with every Velune order at no additional shipping charge. Once your order has been dispatched, tracking information will be sent to the email address provided at checkout when tracking is available.

Track Your Order

You can follow your shipment using the tracking number in your dispatch email. Visit our Track your order page and enter the tracking number provided.

Tracking events can sometimes take time to appear after a parcel is handed to the carrier. If your tracking has not updated, please allow additional time before contacting support.

International Orders & Customs

Velune ships internationally. Cross-border shipments may be subject to customs processing, import requirements, taxes, duties or fees determined by authorities in the destination country. Where such charges apply and are not collected at checkout, responsibility for them is determined by local law and the destination’s import rules.

Customs processing can extend the estimated delivery time.

Delivery Address

Please provide a complete and accurate delivery address at checkout. If you notice an error after ordering, contact support@velunecompany.com as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Delays, Missing Parcels & Delivery Issues

If a shipment is delayed, appears lost, arrives damaged or shows an unexpected delivery status, contact us with your order number and tracking information. We will review the available tracking data and, where appropriate, work with the carrier to investigate.

Split Shipments

In some cases, items from the same order may travel separately. If this happens, the available tracking information will reflect the individual shipment or shipments associated with your order.