Yes. A complimentary wallet is added automatically when you add a handbag to your cart. No code is needed. Wallets and charms purchased on their own do not qualify.

The offer applies to handbags. A wallet or charm bought separately does not include another free wallet.

Email support@velunecompany.com as soon as possible. We will try to help before your order is dispatched, but changes are not guaranteed.

Available payment options are shown at checkout and may vary depending on your country or device.

Orders are normally processed within 48 hours (up to 2 business days). After dispatch, free tracked shipping takes an estimated 5–7 business days, or 3–5 business days with express shipping at checkout. These are estimates, not guaranteed arrival dates.

Yes. Standard tracked shipping is free. Express delivery is optional; its cost is shown at checkout.

We email your tracking link after dispatch. Please allow time for the carrier to register the first tracking update.

Check your tracking link first. If the parcel is delayed or the tracking stops updating, email support@velunecompany.com with your order number so we can investigate.

Check the bag width on the product page and compare it with your laptop. As a guide: 13-inch ≈ 30 cm, 14-inch ≈ 32 cm and 15-inch ≈ 35 cm wide. Allow some extra room for a comfortable fit.

Our vegan leather is a polyurethane (PU) surface over a fabric backing, designed to offer a leather-like look and feel.

Peeling or cracking during normal use within the first year is covered by our bag warranty. See the warranty details.

Wipe vegan leather gently with a damp cloth and let it air-dry away from heat. For suede, use a soft brush, moving in one direction. Avoid harsh cleaning products.

Yes. You may request a return within 30 days of delivery. Customers in the EU, EEA and UK also have a 14-day legal right of withdrawal without giving a reason; applicable statutory rights always take priority.

Email support@velunecompany.com with your order number. We will send the return instructions. For change-of-mind returns, keep the item unused and with its original packaging and tags. Do not send it back before receiving instructions.

For a standard change-of-mind return, return shipping is generally paid by the customer. For damaged, defective or incorrect items, we arrange an appropriate remedy without charging you for our error.

Once the return is received and approved, refunds are usually processed within 5–10 business days. Your bank or card provider may need additional time to post the payment.

Every Velune bag includes a 1-year warranty from delivery, in addition to your legal consumer rights.

Manufacturing-related problems during normal use, including stitching coming apart; broken zips, clasps, buckles or rings; loose straps or handles; and leather or vegan leather peeling or cracking.

Normal wear (such as scuffs or leather softening), accidental damage, water or heat damage, damage from sharp objects, or modifications and repairs made after delivery.

Email support@velunecompany.com with your order number and a clear photo of the issue. If covered, we replace your bag free of charge. If the colour is sold out, you can choose the closest available colour or receive a refund. Read the full warranty.

Email our support team at support@velunecompany.com.

We aim to reply within 24 business hours, Monday to Friday.

Order status and tracking, product questions, delivery, returns and refunds, warranty claims, accounts and billing.