Yes, absolute quality is our commitment. Every authentic Velune piece is backed by our 30-day manufacturing warranty. We stand behind our artisan craftsmanship, covering any structural or material defects to ensure your peace of mind from the very first step.

Should you encounter any unexpected issue with your pair, simply reach out to our dedicated concierge team at support@velunecompany.com. Please include your order number along with a few clear photographs of the defect, and we will handle your request with absolute priority.

Tracked shipping is complimentary on every Velune order, with no minimum spend. No promotional code is required. The free tracked shipping rate is applied automatically at checkout.

Estimated delivery is 3–7 business days within the European Union and 7–21 business days for international orders, beginning after dispatch. Delivery times are estimates and can be affected by carriers, customs, holidays, weather or seasonal demand. When tracking is available, it is sent to the email address used at checkout after dispatch.

If a shipment is delayed, appears lost, arrives damaged or shows an unexpected tracking status, contact support@velunecompany.com with your order number and tracking information. We will review the available tracking data and, where appropriate, work with the carrier to investigate.

We provide a fully secure, seamless, and encrypted checkout experience. We gracefully accept all major credit cards (Visa, Mastercard, American Express) along with premium digital wallets including Shop Pay, Apple Pay, and Google Pay for your absolute convenience.

In addition to any mandatory consumer rights that apply to you, VeluneCompany currently offers a voluntary 60-day return window from delivery. Eligible items should be unworn, unused, in the same condition received, and returned with their original tags, accessories and packaging. Contact support@velunecompany.com before sending anything back so we can provide the applicable return instructions.

Under the current Return & Refund Policy, return shipping is generally the customer's responsibility unless the item is defective, damaged, incorrect, or applicable law requires otherwise. For a different size or style, the usual process is to return the original eligible item and place a new order once the return has been approved. Availability cannot be guaranteed.

Velune footwear is crafted following standard European sizing. If you typically wear a half-size or prefer a roomier, more relaxed feel for lounging, we recommend choosing one size up. For precise measurements, please refer to our Size Guide located right above the add-to-cart button.

True comfort requires uncompromising integrity. We carefully source noble, high-grade materials—from our plush, breathable velvet to sustainable natural cork and durable rubber soles. Every texture is selected not just for its immediate softness, but for its longevity and resistance to daily wear.

Yes, our design philosophy embraces a fluid, modern, and timeless aesthetic tailored for everyone. Our collections are crafted with gender-neutral silhouettes. We highly encourage you to review the specific measurements on our Size Guide to select the perfect fit for your anatomical frame.

Not at all. True luxury is breathable. We exclusively source high-grade, porous, and organic materials—such as sustainable cork, raw linen, and breathable velvet linings. These premium textures naturally regulate temperature and promote optimal airflow, keeping your feet fresh, dry, and comfortable across all seasons.

Embracing a slower pace means caring for the things we own. To keep the textures pristine, we recommend gentle spot cleaning with a damp cloth or using our Premium Care Brush. Avoid machine washing and harsh chemicals to ensure the premium fibres and soles age beautifully with you.

While our natural rubber outsoles and high-quality elements handle light daily splashes gracefully, we strongly advise against prolonged water exposure or submersion. Keeping your footwear dry preserves the structural integrity of the sustainable cork core and protects the soft, premium texture of the uppers.

Yes, and it is a beautiful natural process. Because we utilize authentic, organic materials like premium cork, the footbed will gracefully develop a unique patina over time as it adapts to the natural oils of your skin. This elegant, subtle darkening is the ultimate proof of genuine, high-quality natural elements, making your pair truly personal and uniquely yours.